User Data Privacy Policy

User Data Privacy Policy

This Privacy Policy describes CSI’s privacy practices as they relate to CSI's Software and Services.

Summary of Key Points

  • • We use your personal information to enable you to purchase and use CSI software products that you request and so that we can provide you with any requested support or services.
  • • Where your consent is required, we will obtain your permission before sending you news and promotional material about CSI. You can withdraw your consent at any time.
  • • This policy explains when we process personal information for our legitimate interests. You can ask us to stop processing this information.
  • • We transfer your personal information to the US and other countries, which may be outside the country in which you live.
  • • We do not request or store date of birth or social security number for any individual. Any personal information stored is that which is minimally necessary to conduct user support and communication for business purposes.

Jump To:
What information does CSI collect about me?
Does CSI transfer my personal information across national borders?
How does CSI use the information it collects about me, and what are the legal bases for these uses?
Does CSI disclose my personal information to others?
Is my personal information secure?
Where does CSI store my personal information?
What rights do I have regarding my personal information and how can I exercise these rights?What rights do I have in my state?
How long does CSI retain my information?

What information does CSI collect about me?

When you purchase our Software or Services, or contact us for support or other offerings, you will be asked to provide information that identifies you. This includes:

  • Identifiers and contact information, such as:
  • • Name;
  • • Email address;
  • • Telephone number; (optional)
  • • Address; (may not be required)

  • Commercial and transaction information, such as:
  • • Payment/billing information; (Credit card information may be stored by you for your convenience. When stored, it is encrypted in a PCI-compliant environment. Customers may delete stored credit card information at any time.)
  • • Licenses purchased;
  • • Eligibility information; (e.g. for educational products)
  • • Content of and information provided through customer support and other communications (e.g., stored content of your correspondence with us via website forms, email, phone, and other channels); If a user model is submitted for support purposes, the model is stored securely, is only accessed internally for the purpose of providing the support requested, and may be deleted upon customer request.

  • CSI collects unique computer identifying information from your system when running CSI software such as:
  • • UUID
  • • Disk Drive Serial Number
  • • Machine name

If the content or information that you store in CSI software and services contains personal information of other individuals, you must be legally permitted to disclose the personal information to CSI.
To ensure compliance with our Software License Agreement, CSI software may collect additional information which is defined in our Software License Agreement.


Does CSI transfer my personal information across national borders?

Please note in order to use our Software and Services, you acknowledge CSI may transfer your personal information across national borders where CSI and its partners operate, including the United States. The privacy protections and rights of authorities to access your information in these countries may not be equivalent to those in your country. We will only transfer your personal information to these countries where permitted to do so by law and we will take steps intended to ensure that your personal information continues to receive appropriate protections.


How does CSI use the information it collects about me, and what are the legal bases for these uses?

  • CSI uses the information we collect about you for the following purposes:

  • • To fulfill an order, or take steps linked to an order: this is relevant where you register to use a CSI product (whether paid, or as a free trial). This includes:
    • • Providing you with the CSI Software and Services for which you have purchased, and any other services or products that you have requested;
    • • Verifying your identity;
    • • Processing payments;
    • • Sending you necessary communications (for example, related to payments or expiration of your maintenance subscription); and
    • • Providing customer service or technical support.

  • • As required by CSI to conduct our business and pursue our legitimate interests, in particular:
    • • Providing you with the CSI Software and Services for which you have purchased and any other products and services you have requested;
    • • Sending you information about CSI products and services, releases, special offers and similar information;
    • • Diagnosing problems in our Software and Services;
    • • Detecting, preventing, or otherwise addressing fraudulent, deceptive, or illegal activity, and misuse of Software and Services, security or technical issues, as well as protecting against harm to the rights, property or safety of CSI, our users, or the public;
    • • Conducting surveys for customer satisfaction (unless we need consent to undertake such surveys, in which case we will only do this with your permission);
    • • Investigating and responding to any comments or complaints that you may send us;
    • • If we merge with or are acquired by another company, or if all or a substantial portion of our assets are acquired by another company, your information will likely be disclosed to the prospective purchaser, our advisers and any other prospective purchaser's advisers and will be one of the assets that is transferred to the new owner; and
    • • In connection with legal claims, compliance, regulatory and investigative purposes as necessary (including disclosure of information in connection with government agency requests, legal process or litigation).

If we ask you for consent, we will use the information for the purposes which we explain at that time.

  • For legal reasons:
  • • Responding to requests by government or law enforcement authorities conducting an investigation.
  • • Using or disclosing information as reasonably necessary to detect, prevent, or otherwise address fraud, security, potential deceptive or illegal activities, misuse of Software and Services, or technical issues and software piracy (e.g., to confirm that software is genuine and properly licensed), helping to protect you as well as CSI.

Does CSI disclose my personal information to others?

Disclosing for Fraud Prevention, Safety and Security Purposes

We will disclose personal information to companies that help us run our business to detect, prevent, or otherwise address fraud, deception, illegal activity, misuse of CSI Software and Services, and security or technical issues.

Additionally, we will disclose personal information to government authorities if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to detect, prevent, or protect against such fraudulent, deceptive, or illegal activity.


Is my personal information secure?

We work hard to protect your personal information. We employ administrative, technical, and physical security controls where appropriate, such as encryption, 2-step verification, and appropriate confidentiality obligations for employees and contractors.


Where does CSI store my personal information?

Your personal information and files are stored on CSI’s servers, in the United States, and the servers of companies we engage to provide services to us.


What rights do I have regarding my personal information and how can I exercise these rights?

When provided for by applicable law, you have the right to ask us for a copy of your personal information; to correct, delete or restrict (stop any active) processing of your personal information. You may be entitled to additional rights based on applicable data privacy laws in your jurisdiction.

In addition, you can object to the processing of your personal information in some circumstances (such as where we are using the information for direct marketing).

These rights may be limited, for example, if fulfilling your request would reveal personal information about another person, or if you ask us to delete information which we are required by law to keep or which we need to defend claims against us.

To exercise any of these rights (including deleting your CSI user account), please contact us.

If you have unresolved concerns, you have the right to report them to your local privacy regulator or data protection authority.

When you are asked to provide personal information, you may decline. If you choose not to provide or allow information that is necessary for certain services or features, those services or features may not be available or fully functional.


What rights do I have in my state?

CSI is a California-based company, thus the laws of the state of California and the United States apply. You may be entitled to other rights, depending upon the state in which you live.


How long does CSI retain my information?

Because most CSI licenses are perpetual, we do not delete user personal information. We may delete certain personal information we collect about you when we no longer have a business reason to retain it. We will delete user information upon request, but such request may impact a user’s ability to access our Software and Services.

Where we process personal information for marketing purposes or with your consent, we process the information until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a permanent record of the fact that you have asked us not to send you direct marketing or to process your information so that we can respect your request in the future.


Last Updated: July 1, 2024