Please send the following information from your server machine:
- Send us the Locking Codes for the server by sending us screenshots from:
C: > Program Files…\Computers and Structures\Sentinel RMS 8.6 Utilities (or Sentinel RMS 8.5 Utilities if 8.6 is not available) - Please run Wechoid.exe and UNCHECK everything except (1) Ethernet Address, (2) CPU Info String and (3) UUID.
- Please run Wechoid.exe again and UNCHECK everything except (1) Ethernet Address and (2) UUID.
- Email us the NetKey.exe.config file (XML Configuration type) & NetKey.exe.config.backup.85 file (if available) from:
C: > Program Files…\Computers and Structures\Sentinel RMS 8.x Utilities
If both Sentinel RMS 8.6 Utilities and Sentinel RMS 8.5 Utilities folders are available, send the NetKey.exe.config files from both folders. - Email us the lservrc file from:
C: > Program Files…\Common Files\SafeNet Sentinel\Sentinel RMS License Manager\WinNT - Email us the Error.LOG or LicenseError.LOG file (if available) from:
C: > Program Files…\Computers and Structures\Sentinel RMS 8.6 Utilities (or Sentinel RMS 8.5 Utilities if 8.6 is not available)